Privacy Policy
At Wincouture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This may include:
- Personal Information: Name, email address, phone number, and billing information when you make a booking or subscribe to our newsletters.
- Travel Information: Details about your planned trips, preferences, and special requests, including accommodation, tour choices, and dietary needs.
- Technical Information: IP address, browser type, operating system, and browsing behavior through cookies and similar tracking technologies.
We may also collect information from third-party sources such as social media platforms when you interact with us through those channels.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Process Bookings: We use your personal information to process and confirm your bookings, send you booking-related communication, and manage your travel itinerary.
- Customer Support: To provide you with customer service and respond to your inquiries or requests.
- Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and special offers related to our travel services. You can opt out of receiving these communications at any time.
- Improve Our Services: We use data analytics to improve our website, services, and customer experience.
- Legal Compliance: We may use your information to comply with legal obligations, prevent fraud, and enforce our terms of service.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers (such as hotels, tour operators, and payment processors) to complete your booking and deliver services.
- Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and improve functionality. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our site.
5. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If your personal information is inaccurate or incomplete, you can request corrections.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Withdrawal of Consent: You can withdraw your consent for us to use your data for marketing purposes at any time.
To exercise these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Wincouture
Email: [email protected]